Along with our Terms of Service and Return Policy, this policy explains how we collect and handle your information across all of our websites and other services. We’ll review this policy from time to time to make sure it’s up-to-date. If we make changes, we’ll post the latest version here. When we make significant changes, we’ll let you know when you next access our services, or by other communications.
last updated 24.05.2018
Who we are?
Our website address is: https://ledlam.co.uk. operated by Ledlam UK Ltd.
Why and how do we use your personal data?
We only use your information where you’ve given us your consent, where its necessary to deliver the services you’ve requested.
What personal data we collect and why we collect it?
Everyone who uses our services will have bits and pieces of information about them collected, stored and processed. However, we don’t collect more information than we need.
While you visit our online shop, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you the order
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 6 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.We will also store comments or reviews, if you choose to leave them.
We use PayPal for payment processing. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.
How can I control cookies?
When you open our site you will be asked to accept the cookies. When you accept we can provide the best user experience for you. If you not accept the cookies, you will have limited experience. Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you accepted our cookies may you will see various Ledlam adverts when you use our services and might also see adverts about Ledlam when you’re on other platforms. The information used to personalise adverts you see may include some details of what you’ve searched for on Ledlam or general location information, but will never include your name, contact details or other information that would enable you to be identified in the offline world.
When you submit a contact form you are sending your details to us. We keep contact form submissions for a certain period for customer service purposes, but we do not use the information submitted through them for marketing purposes. Forms may be checked through an automated spam detection service.
Who we share your data with?
We share your information only where you ask us to, where it’s a necessary part of doing business with you and providing you with the best services, or where we need to for legal reasons.
Please see below current 3rd party partners.
Google (Analytics, Email)
How long we retain your data?
We keep contact form entries for 6 years, analytics records for a 24months, and customer purchase records for 10 years.
What rights you have over your data?
If you have an account on this site www.ledlam.co.uk , or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
How we protect your data?
Keeping your personal data secure is our highest priority. To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. We limit access to only Ledlam employees who have to come into contact with your information to do their jobs and deliver our services. We never share your details to 3rd parties without your clear consent.
What data breach procedures we have in place?
In the case of a personal data breach, Ledlam not later than 72 hours after having become aware of it, notifies the involved authority competents, and make the necessary steps to restore the services, unless the personal data breach is unlikely to result in a risk to the rights and freedoms of natural persons.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, or simply want more information contact us at firstname.lastname@example.org or by mail at Ledlam UK Ltd. Unit 17. Willan Industrial Estate, Vere Street, Salford, Manchester, M50 2GR, United Kingdom
Ledlam UK Ltd.
Unit 17. Willan Industrial Estate,
Registered in England and Wales under company number 8724099.