FAQ – frequently asked questions
What is the “local pickup” option?
At the end of the checkout process, under shipping, there is the option to choose “Local Pickup”, which is free. This means that if you are closely to us, you can pickup the items from our premises. This option is best used for times when items are required immediately and you are able to pick them up yourself. Or if you live nearby and want to save on postage costs.
To see if we are nearby, you can check our business address:
Ledlam UK Ltd.
Unit 17. Willan Industrial Estate
West Ashton Street (Vere Street)
What is CRI (Colour Rendering Index)?
Color Rendering Index (CRI) is the measurement of how colors look under a light source when compared with sunlight. The index is measured from 0-100, with a perfect 100 indicating that colors under the light source appear the same as they would under natural sunlight. The incandescent lamps are having a CRI of 100.
Typical LED light sources have about 70+ CRI. LED lights with a CRI that is measured greater than 80+ are considered to be more than acceptable for most applications. Lights with a CRI that is measured greater than 90+ is generally considered “High CRI” lights.
All of the Ledlam LED light sources are having a CRI between 80-90. They can be used in many applications, they are rendering the colours correctly.
How much energy can I save?
LED lightings are the most economic solutions today. Energy savings can be up to 85-90%
What colur temperature should I chose?
Please check the Colour Temperature Guide here.
I would like to cancel an order
If you’ve made a mistake placing an order, or just changed your mind about it, simply use the contact page and select ‘I would like to cancel an order’ from the drop down menu and type in your order number of the order you wish to cancel.
You can find your order number in your account, under ‘recent orders’ or on your confirmation email we have sent you after a purchase.
Orders are shipped after 3pm daily. Any cancelation requests received before 3pm on orders placed the same day or night before will be canceled and refunded on the day of request.
Requests made after 3pm for orders that were placed on that day, or the day before, will have already shipped so we will email you with details on how to return the package and receive a refund.
The item has not been received
The majority of orders will arrive within 24 hours of being made but items can sometimes experience slight delays whilst in transit. If your item is a day or two over due, try not to worry too much as it’s almost certainly on it’s way to you.
In the meantime, please check, as you may have received a ‘sorry we missed you’ delivery notice card. Alternately the package could have been left with a neighbour or somewhere on your premises.
If however, you are experiencing a much longer delay, you can use the contact page and select ‘The item has not been received’ from the menu and we will look in to the matter for you.
I have received the wrong item
First of all, please accept our apologies. Simply use the contact page and select ‘I have received the wrong item’ option from the drop down list. Please write a few words to inform us of what has gone wrong and we’ll email you a.s.a.p with instructions. Please don’t forget to send us your invoice number with the message, as this will help us deal with the issue quickly.
I would like to return the item
If you have changed your mind about an order and wish to return it, Ledlam offers a 30 day returns period in which to send back any unwanted items for an exchange or refund. Simply use the CONTACT page, select the option ‘I would like to return the item’ from the list and send us a message. We will send a confirmation within 24h. Please pack the item(s) securely and return the package to our address:
Ledlam UK Ltd.
Unit 17. Willan Industrial Estate
Once the package has been received by us, we will process the return for an exchange/refund.
Please be patient, processing the returns sometimes takes 5-10 days.
Bulbs must be in original condition and in the original, undamaged box they were supplied in.
The item is defective or doesn’t work
Issues with Led’s are quite uncommon but if something does go wrong with a bulb, we’re here to help. Simply use the contact page and select ‘The Item is Defective or Doesn’t Work’, please give a brief description of the problem and we’ll be in touch to rectify the issue. If the warranty is active for the item, we will send you a replacement.
How much is the postage cost?
Our standard 24 hour postage cost is £2.99, this includes packing and handling.
We offer Next Working Day Courier service for £6.98
Currently we also offer free 48 hours postage on orders over £30 or for all LED Panel Lights and LED G9 and LED G4 bulbs
The G4 or GU5.3 (MR16) bulb is flickering or not working at all.
The flickering you are experiencing is usually down to incompatibility or loading issues with the transformer.
Answer a few questions so that can help resolve this issue:
-What type of transformer are you using, Halogen (old type) or LED transformer?
-How many LED bulbs and how many Halogen bulbs connected?
If you change the transformer to an LED transformer this will solve the issue, please check our Transformers.
If you have more bulbs connected, try the following;
Leave one original Halogen bulb in next to the LED’s.
This should help with the loading and usually the flickering will disappear.