FAQ – frequently asked questions
I want to cancel my order
If you’ve made a mistake placing an order, or just changed your mind about it, simply use the contact page and select ‘I would like to cancel an order’ from the drop down menu and type in your order number of the order you wish to cancel.
You can find your order number in your account, under ‘recent orders’ or on your confirmation email we have sent you after a purchase.
Orders are shipped after 16:00 daily. Any cancelation requests received before 16:00 on orders placed the same day or night before will be canceled and refunded on the day of request.
Requests made after 16:00 for orders that were placed on that day, or the day before, will have already shipped so we will email you with details on how to return the package and receive a refund.
My order has not arrived
The majority of orders will arrive within 24 hours of being made but items can sometimes experience slight delays whilst in transit. If your item is a day or two over due, try not to worry too much as it’s almost certainly on it’s way to you.
In the meantime, please check, as you may have received a ‘sorry we missed you’ delivery notice card. Alternately the package could have been left with a neighbour or somewhere on your premises.
If however, you are experiencing a much longer delay, you can use the contact page and select ‘Item Not Received’ from the menu and we will look in to the matter for you.
I have received the wrong items
First of all, please accept our apologies. Simply use the contact page and select ‘I Received the Wrong Items’ option from the drop down list. Please write a few words to inform us of what has gone wrong and we’ll email you a.s.a.p with instructions. Please don’t forget to send us your invoice number with the message, as this will help us deal with the issue quickly.
How much is the postage cost?
Our standard postage cost for orders is £2.99, this includes packing and handling.
We offer free postage on orders over £99
Some smaller items also qualify for free postage too, please see the below list for details.
G4 LED’s, G9 LED’s, and some Accesories T8-T12 Lamp holder fitting, GU5.3 ‘MR16’ socket fitting, GU10 socket fitting.
How can I return an item?
If you have changed your mind about an order and wish to return it, Ledlam offers a 30 day returns period in which to send back any unwanted items for an exchange or refund. Simply use the CONTACT page, select the relevant option from the list and send us a message. Next, pack the item(s) securely and return the package to our address:
Ledlam UK Ltd.
Unit 17. Willan Industrial Estate
Vere Street
Salford
Manchester
M50 2GR
Once the package has been received by us, we will process the return for an exchange/refund.
Please be patient, processing the returns sometimes takes 5-10 days.
Bulbs must be in original condition and in the original, undamaged box they were supplied in.
How much energy can I save?
Please check our Energy-Lumen Guide.
What colur temperature should I chose?
Please check the Colour Temperature Quide
The G4 or GU5.3 (MR16) bulb is flickering or not working at all.
The flickering you are experiencing is usually down to incompatibility or loading issues with the transformer.
Answer a few questions so that can help resolve this issue:
-What type of transformer are you using, Halogen (old type) or LED transformer?
-How many LED bulbs and how many Halogen bulbs connected?
If you change the transformer to an LED transformer this will solve the issue, please check our Transformers.
If you have more bulbs connected, try the following;
Leave one original Halogen bulb in next to the LED’s.
This should help with the loading and usually the flickering will disappear.
I have a defective bulb, what should I do?
Issues with Led’s are quite uncommon but if something does go wrong with a bulb, we’re here to help. Simply use the contact page and select ‘The Item is Defective or Doesn’t Work’, please give a brief description of the problem and we’ll be in touch to rectify the issue. If the warranty is active for the item, we will send you a replacement.
